Boneco AG

search in shop
Log In
Shopping Cart

You have no items in your shopping cart.

Shopping Cart0

You have no items in your shopping cart.

Terms of Use

§ 1 Scope of Application

When you shop with us, you declare that you agree to version of our General Terms and Conditions (GTC) which are in effect at the time your order is placed. Our GTC applies to all orders you place on our website, by phone, or by email. We do not recognise differing conditions, unless we have agreed to their validity in writing.

§ 2 Conclusion of Contract

(1) The presentation of products in our online shop does not represent a legally binding offer, but rather a non-binding online catalog. By clicking the 'Buy' button, you agree to a binding order of the goods in the shopping cart. We save a text of the contract and send you the details of your order by email. You can view past orders in your customer account. The receipt of your order is confirmed by automated email immediately upon placing your order. Your purchase contract with Boneco becomes effective with this email confirmation.

(2) If, contrary to expectations, the item which you ordered is not available, we are not obliged to process the order.

(3) The customer's purchase offer refers to the goods as shown or described on our website. We reserve the right to make minor variations in colour, design and decor of the goods presented on our website. We are entitled to deliver goods equivalent in quality and price in place of the goods ordered.

(4) We are entitled to withdraw from the purchase contract in cases of errors in writing, printing or calculation on our website.

(5) Should we be prevented from fulfilling the obligations of a purchase contract by force majeure or by circumstances beyond our control, we assume no liability.

§ 3 Payment and Reservation of Title

(1) The customer pays the purchase price by credit card, PayPal, prepayment or (only in Switzerland) by open account. We reserve the right, under certain conditions, not to make certain payment methods available.

(2) Until full payment, the goods remain the property of Boneco or of the MH | direkt e-commerce & fulfillment GmbH & Co KG company.

§ 4 Prices

All prices include the currently applicable value added tax and include all packaging costs. Shipping charges may apply, depending on order volume.

§ 5 Delivery and Shipping Damages

(1) Delivery is made from our warehouse in Lauterach (Austria) to the delivery address specified by customer when placing the order, by the delivery company chosen by the customer or predefined by the Shop.

(2) The delivery time is 3-5 days. If individual products are out of stock or have a longer delivery time, this will be stated on the product page.

(3) For private customers, Boneco assumes the risk for damages during shipping. If you receive goods that have been damaged in shipment, you are obliged to claim the damages with Boneco within 30 days. In the case of externally visible shipping damages, please immediately report the damage complaint to the delivery agent and refuse to accept the package. In both cases, we will send you a free replacement delivery after you contact us.

(4) This applies only to entrepreneurs: The risk of accidental loss or of accidental deterioration of the goods passes to the buyer upon transfer of the goods to the shipping company. This also applies to partial deliveries. We reserve the right to select the mode of shipment, to the extent that a specified mode of shipment has not been previously agreed to in writing with the purchaser.

(5) If you have mistakenly received a product from us which is different than the one you ordered, we will send you a replacement delivery within 30 days after you contact us. You must return the previously delivered goods within 30 days of receipt. We will assume the costs and risk of your return shipment and for the replacement delivery.

§ 6 Cancellation Policy

Legal right to cancel the purchase of products from the Boneco Webshop

Please note that the following cancellation policy applies only to products whose seal was not removed after delivery or which have not yet been put into use. For reasons of protection of public health or hygiene, only sealed products whose sealing is intact are suitable for return. 

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason for cancellation. The cancellation period is fourteen days from the day that you or the representative named by you, who is not the carrier, have taken possession of the last goods. To exercise your right to cancel, you must inform us by letter or email (Reitschulstrasse 7, 6923 Lauterach, AUSTRIA, email: with a clear explanation of your decision to cancel this contract. You may use the attached sample cancellation form, however it is not mandatory to use this form. To meet the cancellation deadline, it is only necessary to send your communication of the exercise of the right to cancel before the cancellation deadline has expired.

For reasons of protection of public health and hygiene, the right to cancel expires in case of removal of the sealing after delivery,.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs due to your choice of a different method of delivery than the lowest priced, standard delivery which we offer), and will repay immediately and at the latest within fourteen days from the date on which notice of your cancellation of this contact was received by us. For this repayment, we will use the same method of payment that you used for the original transaction, unless you explicitly agree otherwise. In no case will you be charged fees for this repayment. We may refuse repayment until we have received return of the goods, or until you have provided evidence that you have returned the goods, whichever comes earlier.

§ 7 Voluntary Right to Cancel When Buying Products in the Boneco Webshop

Additional right to cancel with Boneco - 30 days after receipt of goods (Only valid for devices, not for accessories)

For all purchases at, Boneco allows a voluntary right to cancel that extends a total of 30 days beyond the legal right to cancel. Even after the expiration of the legal right to cancel (see above), you can then cancel the contract by returning the goods to us within 30 days of receipt of the goods (from the period beginning on the day following receipt of the goods). A timely mailing is sufficient to meet the deadline. However, the goods must still be in their original sealing or be unused in order to exercise the right to cancel.

Recipients from Switzerland:

Please send goods to:

Boneco AG c/o Gebrüder Weiss AG

Retouren Online Shop

Dornierstrasse 18

9423 Altenrhein SG


All other recipients:

Please send goods to:

MH | direkt e-commerce & fulfillment GmbH & Co KG


Paketfach MH direkt 1

6965 Wolfurt


Repayment is always made to the account which you used to make your payment.

Your legal right to cancel (see Section 7) is not affected by compliance with our regulations for the additional contractually granted (voluntary) right to cancel and remains independent of this. Until the end of the period of the legal right to cancel, the legal conditions listed therein shall be exclusively valid. The contractually granted (voluntary) right to cancel also does not limit your legal warranty rights, which remain unrestricted.

§ 8 Liability for Product Use

Boneco or MH | direkt e-commerce & fulfillment GmbH & Co KG is not liable for statements, promises, inaccurate or false product information or product use recommendations, which are made by the various product manufacturers. Furthermore, Boneco or MH | direkt e-commerce & fulfillment GmbH & Co KG will not be held responsible for typing errors on this website or for changes in product composition. Although the information on this website has been carefully researched, the completeness of the information on this website or that this information corresponds to the most recent state of knowledge is not guaranteed.

§ 9 Final Provisions

Should a provision of these General Terms and Conditions be invalid, the remainder of the contract is still valid. Instead of the invalid provision, the relevant legal provisions shall apply.