Boneco AG

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Returns and Refunds

As our customer, you have the right to return any device (not accessories) within 30 days.

In this case please return your consignment to the return address indicated on your invoice or delivery note.

After receiving your return , the refund will be initiated and you get the amount transferred back within a few working days.



Return form   (Only valid for devices, not accessories)

You have the option to return BONECO products purchased from the BONECO Online Shop. Simply fill out this form and enclose it in the package.

Rücksendung aus einem EU Land:
  • MH direkt
  • e-commerce & fulfillment services GmbH & Co KG
  • Paketfach MH direkt 1
  • 6965 Wolfurt
  • Austria
Rücksendung aus der Schweiz:
  • MEC Müller E-Commerce GmbH
  • Postfach 501
  • 9430 St. Margrethen SG
  • Switzerland
Ensure that you retain the shipping confirmation from your post office. This will act as proof of return in case a package is lost on its way to us.
Please provide us with your bank details. Otherwise, you will receive your refund in the form of a cheque. For PayPal and credit card payments, refinds will be carried out using the appropriate refund procedure for your payment method.
Under 'Reason for return' above, please enter the number which corresponds to your reason for returning your product.
12 = I am not happy with the product, please refund | 13 = The wrong item was sent, please exchange | 16 = The wrong item was sent, please refund | 23 = The item is defective, please exchange | 26 = The item is defective, please refund
Is there a fault with your product? Please describe the fault:
When returning a product, please take into account our terms and conditions, particularly the information regarding our cancellation policy.