Returns and Refunds

Return form for cancellation and repairs

You have the option to return BONECO products purchased from the BONECO Online Shop. Simply fill out this form and enclose it in the package.

Cancellation expires 30 days after receipt of goods. Accessories are excluded from the right of return.

Returns from an EU country.
Cancellation or Repairs:
(For Austria free collect)

MH direkt e-commerce & fulfillment
GmbH & Co KG
Paketfach MH direkt 1
6965 Wolfurt
Austria

Returns from Switzerland.
Cancellation or Repairs:

PLASTON AG
Repair & Service BONECO
Espenstrasse 85
9443 Widnau
Switzerland

Ensure that you retain the shipping confirmation from your post office. This will act as proof of return in case a package is lost on its way to us.

Customer number:

Invoice number:

Refunds (Please only fill in the form in case of cancellation):

Please provide us with your bank details. Otherwise, you will receive your refund in the form of a cheque. For PayPal and credit card payments, refinds will be carried out using the appropriate refund procedure for your payment method.

Reason for return:

Item number:

Equipment name:

Quantity:

Under 'Reason for return' above, please enter the number which corresponds to your reason for returning your product.
12 = I am not happy with the product, please refund | 13 = The wrong item was sent, please exchange | 16 = The wrong item was sent, please refund | 20 = The item is defective, please repair | 23 = The item is defective, please exchange | 26 = The item is defective, please refund

Is there a fault with your product? Please describe the fault:

When returning a product, please take into account our terms and conditions, particularly the information regarding our cancellation policy.

Boneco AG

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